SermonView's Terms & Conditions

Let's get the most out of your marketing.

At SermonView, we partner with churches and ministries through a variety of creative and marketing services, including event promotion, websites, video production, digital advertising, design, and communication strategy.

Because every project is different, timelines, production requirements, and deliverables may vary. The information below outlines important policies and expectations to help keep your project moving smoothly and achieve the best possible results.

View Production Timeline Requirements
See Current Mailing Calendar Dates
Video & Other Content Permissions
Read Full Terms & Conditions
Contact Customer Support
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Getting Started

In order for our team to begin working on your project, we need your signed approval on a SermonView quote by someone from your church who has the authority to approve invoices, agreeing to pay the amount listed. All orders should be signed and returned by one of these 3 options: 

  1. Print the estimate, then sign, scan, and email a copy directly to your campaign manager or info@sermonview.com.
  2. Return using the e-signature feature on your quote.
  3. Authorize via a written email response from the email containing the order quote.

Please note that by signing and submitting your quote using any of the above methods, you are agreeing to and accepting the full Terms & Conditions, which you can read below.

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Our Mailing Calendar

When it comes to services related to direct-to-door mail, we encourage everyone to contact us early so we can get started on your marketing efforts sooner rather than later, which should greatly help reduce the risk of delays in design, print production, mailhouse production, or transit.

We've built out this mailing calendar for you to show the current production windows related to direct mail services. Please check this calendar regularly and consider these dates before you place your order and as you continue through the proof and mailing list approval process.

See Mailing Calendar

Your Rush Options

Our design proofing system is built to keep projects moving. Most new design proofs are delivered within 3 business days of order entry, and proof revisions are typically completed within 2 business days of your change request. In addition, many of our print products already offer some of the fastest turnaround times in the industry, with production times as quick as 1-3 business days for most print products.

That said, we understand that urgent situations arise, and we'll always do our best to help when time is tight.

Some projects may be eligible for rush services during the design process, print production, shipping, or a combination of all three. Availability varies by product and production schedule. Please note that all turnaround times are estimates and may be affected by factors beyond our control, including material availability, weather delays, carrier disruptions, or seasonal production demand.

Whenever possible, we recommend ordering early. If you have an urgent deadline, contact us as soon as possible and let us know what you need and when you need it. We'll review your options, discuss any applicable rush services, and work to find the most effective solution with the lowest possible additional cost.

See Rush Policy
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Sharing Ministry Impact

If you've enjoyed working with us, we'd love to hear about your experience. Your feedback encourages our team and helps other ministry leaders understand what it's like to work with SermonView.

We're honored to get to partner with churches and ministries, and we love sharing examples of ministry in action. Learn how we may feature client projects as examples of our products and services to help inspire others in their efforts to reach their communities. 

This section also covers how we handle rights and permissions related to client-provided content and the creative materials developed through our services.

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Mailing Production Calendar:

Locate your event start date below to find your deadlines.

Full Terms & Conditions

The following Terms & Conditions apply to all services provided by SermonView Evangelism Marketing, including but not limited to creative design, print materials, websites, video production, digital advertising, marketing campaigns, consulting, and related services.

By approving an estimate, proposal, quote, or project agreement, you as the client, acknowledge and agree to the Terms & Conditions outlined below. These terms are intended to clarify expectations, responsibilities, project processes, and policies to help ensure a successful partnership and project outcome. If you have any questions, please contact your campaign manager.
Getting Started
In order to start your project, we need signed approval on a SermonView quote by someone from your church who has the authority to approve invoices, agreeing to pay the amount listed. 
 
All orders should be signed and returned by: 
  1. Scan and email to your campaign manager or info@sermonview.com; or
  2. Return signed form using the e-signature feature on your quote.
  3. Authorize via email response from the email containing the order quote.
Please note, by signing your quote, you are agreeing to accept the following terms:
Services can only be canceled prior to proof authorization. Cancellation or an attempt at a change in quantity may result in a bill for all design services rendered in agreement with this order, and additional charges for product or quantity changes. Design services will be billed at the full, posted hourly rate for any canceled print orders. Because we move quickly to meet time-sensitive printed marketing material needs, all print orders are considered “In Production” once your proof approval has been made. There is no guarantee that your print order can be canceled or modified at any time once you have provided your approval for the design to go to production. In some cases, a partial refund may be available for Shipping & Handling costs if an item is in print but has not shipped yet. You can contact customer support at any time to see if this applies to your order.
 
Due to volatility in the supply chain and material costs, the pricing you are provided on your order quote is good for only 30 days. Pricing requires all proof approvals for mailed items be made at least 7 weeks prior to event dates. Discounts may be given to orders that are signed at least 8 weeks before your event date. Any discounts in print or services provided are subject to your proof approval date of at least 7 weeks prior to your event start date, so as not to impact the production queue. Any order that does not meet these requirements is subject to losing the listed discount, in which case you will receive an additional invoice for the remaining balance due. This decision is subject to the production department’s capacity at the 7-week mark, and any adjustments to your order can be made at that time by SermonView.
 
Postage will be billed at the current USPS postal rate at the time of delivery to the SCF. Actual sales tax may vary and will be determined by the relevant tax authority at the time of invoicing. Due to supply and freight limitations, no guarantee of specific stock or material is implied.
 
Your shipping address must also be confirmed at proof review before your print resources enter production. Please decide ahead of time where items should be shipped to: a residence or the church. Shipping companies consider churches a “business”. If someone is not there to receive the package or if a business is not open, 3 delivery attempts will be made before an item is sent back to us. Additional shipping charges will be involved if items are returned and need to be reshipped. There are no guarantees that address changes can be made in mid-production. If so, there will be additional processing fees for changes. No changes can be made to products already received by the shipping company and in transit.
Portfolio & Promotional Use
We are proud of the ministry work we create alongside our clients and occasionally showcase completed projects to help other churches and ministries see examples of effective outreach and communication strategies to help inspire them to reach their communities with the Good News.
 
Unless otherwise requested in writing, you as the client, grant SermonView and its affiliated brands permission to display completed project deliverables, including but not limited to websites, videos, graphic designs, advertising creative, and related materials, as examples of professional services provided.
 

This may include screenshots, excerpts, links to live websites, video clips, project descriptions, client name, logo, and other non-confidential elements of the completed project for portfolio, marketing, promotional, educational, or demonstration purposes.

The client retains ownership of all client-provided content and intellectual property. This permission does not transfer ownership of client content and is limited solely to the display and promotion of completed work produced by SermonView team.

If you prefer that a project not be featured, you may notify SermonView in writing at any time, and we will make all reasonable efforts to discontinue future promotional use.

Video Production & Content Submissions

For video production, editing, advertising, and related services, you, as the client, represent and warrant that you own or have obtained all necessary rights, permissions, licenses, and releases for any video, audio, images, music, logos, or other content that you provide to SermonView. The client is solely responsible for obtaining any required permissions, talent releases, model releases, parental consent, copyright licenses, or other authorizations related to submitted content and covering individuals appearing within that content.

By providing content, the client also grants SermonView permission to edit, modify, adapt, format, and distribute submitted content as reasonably necessary to complete the agreed-upon services, including optimization for websites, social media platforms, digital advertising, streaming services, and other marketing channels.

Project timelines and campaign performance may be affected by delays in content submission, approvals, scheduled meetings, or other client responsibilities. SermonView is not responsible for delays resulting from late submissions or missed deadlines.

If the necessary video content is not provided within the agreed project timeline, SermonView reserves the right to utilize reasonable alternative creative solutions, including stock footage, motion graphics, or revised advertising creative, to help maintain project timelines and ensure a timely campaign launch date.

The client agrees to indemnify and hold harmless SermonView and their employees, contractors, and affiliates from any claims, damages, liabilities, costs, or expenses arising from client-provided content, including claims related to copyright infringement, privacy rights, publicity rights, licensing, or unauthorized use of third-party materials.

Your Rush Options
Any orders containing a direct-to-door mailing that are received less than 6 weeks before the event start date are subject to the production department’s approval and may incur a rush fee. Any orders containing other print resources are not guaranteed to be delivered by a specific date. If you need other print resources by a specific date, it is your responsibility to let your campaign manager know, and SermonView will let you know if that date can be met or not. The production department has the authority to determine if any product can be fulfilled based on the availability of material and their current capacity without impacting the production timeline of someone else’s order. If it is possible, but will require additional labor costs, you will be given an option including rush production fees. This option will also include any hard date deadlines for when your design proof and mailing list must be approved as well. These details will be included in your rush order estimate so you will know what to expect before you sign your updated rush quote.
Rush fee policy:
A number of items may be available for rush options based on capacity in the following stages:
 
Design:   The design department is streamlined to work through a large number of “jobs” quickly and efficiently. Your participation in quick proof approval is an important step to receiving your print products as quickly as possible. Our standard design time provides initial design proofs for most products within 1-3 business days, and design changes within an additional 1-2 business days of receiving your change request. This time frame is not a guarantee and may fluctuate during busy evangelism seasons, so it is best to place your order early to allow for more time in this area.
 
If your print order requires rush design services to get your initial design or proof changes faster than listed here, you may be able to cover additional time needed by paying a rush design fee of an additional $50 per print product. This fee covers expediting the initial design and prioritizes your job through the proofing process. Because the proofing process is iterative and dependent on you for fast proof review, limited change requests, and timely approval, we cannot guarantee a rush design fee will ensure your design will be finalized by the latest date your product needs to go to print.
 
This fee is based on our standard products and may not be an option for all products at all times. Please talk to your campaign manager to see if this option is available for your specific order.
 
Print:   Print production timelines can vary by product as some products have longer finishing processes than others, and can also vary based on quantity and how quickly a product is needed. Due to this combination of elements, we cannot assess a flat rush print rate. If it is determined a rush production process is required to meet your requested delivery date for a specific product, a custom rush print quote will be provided to you. This quote still cannot offer a 100% guarantee of delivery as we are still limited to conditions out of our control such as paper supply, print house limitations, inclement weather, transit delays, etc. With this in mind, please only consider rush print options as a last resort effort rather than a sustainable option to explore each time you place an order.
 
Transit:   In most cases, we ship out products using FedEx or UPS transportation services, or a mix of both depending on the product and the pick up availability on any given day. We will always opt for the fastest and most economical choice for you that closely reflects the shipping method you originally chose and paid for. (For example: some of your items might arrive by UPS Ground while others arrive by FedEx Air, even if you only paid for “ground” shipping.) Rush shipping options may be available, but only if a change is made as early as possible, and always before the product has made it to the “handling” phase. Once a product is out of print production, the current status of “handling” means it could be in any part of the handling phase: from packaging or labeling, to at the dock for pickup, or leaving the warehouse on the truck already. We try our best to provide tracking details as quickly as possible, but even those details may not be up to date, minute-to-minute. If it is determined that a shipping upgrade is needed and available, SermonView will let you know what level is required and will provide you with an estimate for the additional cost. This estimate is based on the difference between the shipping level you originally paid for and our cost for the new expedited service. If you have concerns about any print item, contact your campaign manager or customer service immediately to see if a rush transit upgrade is an available option for your order.
 
Mailhouse:    Like our design department, our internal mailhouse is also designed to work as efficiently as possible as our standard mode of operation. During slower seasons, we will still do everything in our power to move your mailing as quickly as possible through each step to ensure a timely delivery of your order to mailboxes. During peak production seasons, however, there may not be any option to expedite your order, as all mailing campaigns are carefully added to the production queue when the order is first received. This ensures we “hold your place in line” so your mailing can be processed during the ideal window to ship to the SCF before your start date. We will never negatively impact someone else’s mailing campaign to adjust for someone else's late mailing. This would cause a cascade of late mailings, so it is never an option. In some cases, there may be opportunities for additional labor hours, in which case the additional cost must be borne by the client of the late order.
 
Rush mailhouse fees only apply to late orders that have been reviewed by our team, and it has been deemed that the mailing can still be done. In these instances the following rush fees will be in effect in addition to any early order discount reversal:
 
Any order that falls within 1 week outside of our posted timelines (either the order was placed late or ordered on time, but the design proof was approved late) is subject to a $0.01/piece rush fee. 
Please see the current mailing calendar for our current date deadlines.
For example, a $0.01/piece rush fee would look like this:
10K mailing rush fee = $100
20K mailing rush fee = $200
35K mailings rush fee: $350
80K mailings rush fee: $800
 
If the order goes beyond that, then you must get approval from the production department, or you may want to consider pushing back your event date to avoid penalties. A $0.03 per mailpiece extended rush fee may be available if the order goes beyond the first rush deadline; however, this may not be an available option for some larger quantity orders.

The terms listed above are subject to change at any time.

Please review the current terms often, and if you have any questions, contact your campaign manager.
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